Online Consultations

Chat with Nelson Animal Hospital via Video, Phone, or Message

Get Started

"Pet Care from the Comfort of Your Own Home"

Your Online Health Centre has arrived!

Our mission at Nelson Animal Hospital is to understand your pet needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioural and dietary consults to end of life discussions. We can also assist with determining the urgency of a situation and deciding whether your pet requires immediate care or whether you can wait to see your regular veterinarian or alternatively provide some management at home.

Image Description

For assistance outside of clinic posted hours, please visit www.smart.vet.

Book an Online Consultation Now

Book a one-one-session via video, phone, and message with a Veterinarian to handle your needs

Message with a Veterinarian $25

Message Communication

  • Have a message conversation with a Veterinarian. We respond in 12 hours or less.
  • Attach any supporting videos, pictures, or documents for our Veterinarian to review
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Call with a Veterinarian $65

Phone Communication

  • Phone conversation with a Veterinarian. We call you at the scheduled time!
  • Attach any supporting videos, pictures, or documents for our veterinarian to review
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian $65

Video Communication

  • 20 minute video conversation with a Veterinarian
  • Attach any supporting videos, pictures, or documents for our veterinarian to review
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

About Nelson Animal Hospital

Image Description

Dr. Sharon Quinn has been the owner and head veterinarian at Nelson Animal Hospital since October of 2006. She graduated from the DVM program at the University of Guelph in 2004 and also holds an honours B.Sc. in Wildlife Biology from the University of Guelph. Following graduation, Dr. Quinn was employed full-time at a busy small animal and exotics practice here in Burlington. When the opportunity presented itself, she made the jump into practice ownership.

Dr. Quinn is a member of the Ontario Veterinary Medical Association and the College of Veterinarians of Ontario. She attends conferences and lectures on a regular basis to keep updated with the most current developments in the field of veterinary medicine.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and our experts typically respond in 24 hours.

Communicate with your Expert

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our experts will call you on the phone!

Consultation Summary

Our experts provide a written summary of your consultation that`s available for you viewing at any time.